FAQ
Frequently asked questions
Straight answers about the launch, pricing and what Nabaperks does — and does not — promise.
Do my customers need to download an app?
No. A browser-based loyalty card customers open from your QR code. There's no customer app and no wallet pass — the card lives in the browser, linked to your venue QR.
Does this need POS or EPOS integration?
No. No extra hardware. No POS or EPOS integration required. The floor process stays a simple scan and a short script for your staff.
What exactly do you set up for us?
Instead of handing you empty software, the Nabaperks team does the launch. We set up your venue and branded card, configure a 5-stamp food-led cycle and a margin-safe mystery reward pool, turn on birthday automation and the Bring-a-Regular referral loop, and print and post your first A4 counter-poster run. Your part: display the posters, honour the rewards, and give your staff a short brief.
What does it cost?
£49/month, or £490/year — 2 months free — after a 30-day free pilot. There's no setup fee: the launch is included. Card required — cancel anytime from your billing page.
Is there a setup fee?
No. We handle the whole launch: venue and card configuration, a margin-safe mystery reward pool, and your first A4 counter-poster run — generated, printed and posted to your pub. That's all included in the £49/month plan — nothing extra to pay up front.
What if nobody comes back?
First-Regular Guarantee: If your live card hasn't brought back a first regular by the end of your 30-day pilot, the pilot stays free until it does. And the 90-Day ROI Extension: If your loyalty card doesn't record enough return visits to cover your first three subscriptions within 90 days, your next 3 months are completely free. Best case, your regulars come back and the £49 pays for itself. Worst case, you pay nothing more until one does.
What do you not guarantee?
We do not guarantee midweek revenue or filled tables. What we do promise: a completed launch, and a pilot that stays free until the card brings back your first regular — a promise tied to a number you can check on your own dashboard. Your part: display the posters, honour the rewards, and give your staff a short brief.
Why do you only take 5 launches a week?
We only onboard 5 new pubs a week so we can fully manage each launch and physically print the materials. Five is the number a human team can genuinely launch well in a week — if this week is full, your launch is booked into the next one.
How will I know it's working?
Your dashboard shows visits, members, stamps and returning customers, and a weekly digest of visits, regulars and redemptions lands in your inbox. ~5 return visits a month cover the £49 subscription — roughly one extra return visit a week. That £12 is only an example — your margins will differ. You’ll see the real numbers in your own dashboard.