FAQ
Frequently asked questions
Straight answers about the launch, pricing and what Nabaperks does — and does not — promise.
Do my customers need to download an app?
No. A browser-based loyalty card customers open from your QR code. There's no customer app and no wallet pass — the card lives in the browser, linked to your venue QR.
Does this need POS or EPOS integration?
No. No extra hardware. No POS or EPOS integration required. The floor process stays a simple scan and a short script for your staff.
What exactly do you set up for us?
Instead of handing you empty software, the Nabaperks team does the launch. We set up your venue and branded card, configure a 5-stamp food-led cycle and a margin-safe mystery reward pool, turn on birthday automation and the Bring-a-Regular referral loop, and print and post your first A4 counter-poster run. Your part: display the posters, honour the rewards, and give your staff a short brief.
What does it cost?
£299.99 pays for the done-for-you launch today. Allow up to 14 calendar days for print and delivery. Your 28-day platform pilot begins when your posters are delivered. After the pilot, choose £69.99 every 28 days or £699.90 a year prepaid annually. Save £209.97 against 13 separate 28-day payments. Card required — cancel renewal anytime after a short exit review from your billing page.
Is there a launch fee?
Yes. The one-time £299.99 launch fee covers configuration, bespoke printed launch materials and delivery. It is charged at checkout and is separate from the free platform pilot. Allow up to 14 calendar days for print and delivery. Your 28-day platform pilot begins when your posters are delivered.
What if nobody comes back?
First-Regular Guarantee: If your live card hasn't brought back a first regular by the end of your 28-day pilot, the platform pilot stays free until it does. And the 90-Day ROI Extension: If your loyalty card doesn't record 18 verified return visits within 90 days, you receive £209.97 of plan-fee relief. You pay for the physical launch today. Allow up to 14 calendar days for print and delivery. Your 28-day platform pilot begins when your posters are delivered, then recurring billing begins after that pilot.
What do you not guarantee?
We do not guarantee midweek revenue or filled tables. What we do promise: a completed launch and extra pilot time if the card has not brought back your first regular within 28 days — a promise tied to a number you can check on your own dashboard. Your part: display the posters, honour the rewards, and give your staff a short brief.
Why do you only take 5 launches a week?
We only onboard 5 new pubs a week so we can fully manage each launch and physically print the materials. Five is the number a human team can genuinely launch well in a week — if this week is full, your launch is booked into the next one.
How will I know it's working?
Your dashboard shows visits, members, stamps and returning customers, and a weekly digest of visits, regulars and redemptions lands in your inbox. After the launch year, roughly 3 additional profitable visits every 28 days cover the £69.99 subscription. That £25 is only an example — your margins will differ. You’ll see the real numbers in your own dashboard.