For customers · effective 19 July 2026
Nabaperks customer terms.
The terms for keeping venue loyalty cards, collecting stamps, and redeeming rewards through Nabaperks.
Customer terms
Nº CT-2026-07Using Nabaperks
Nabaperks provides browser-based loyalty cards for participating venues. Each venue runs its own card and controls its stamp target, rewards, exclusions, and venue-specific terms. Joining one venue does not automatically join another, and no downloaded app or physical card is required.
Joining a venue
You join with a mobile phone number and a one-time code sent by text. You must select the required loyalty-terms control before a membership is created. The join screen provides the current venue terms, these platform terms, and the privacy notice. Nabaperks records the venue terms version and an immutable copy of the venue terms accepted for that membership.
Marketing choices
Marketing is optional and separate from loyalty participation. Refusing or withdrawing a marketing choice does not stop you collecting stamps, checking progress, or redeeming an eligible reward. Identity codes, reward messages, and other service messages may still be sent when needed to complete a request or operate the loyalty card.
Collecting stamps
A normal visit stamp requires a valid venue QR and an active membership, loyalty card, venue, and merchant subscription. Only one normal visit stamp can be earned for the same venue location on each Europe/London calendar date. Referral bonuses and audited support adjustments are recorded separately from normal visit stamps.
Reward selection
When the final stamp completes your first loyalty cycle, Nabaperks assigns the venue's first active configured reward, ordered by the venue's display order and then by when the reward was created. Later completed cycles use the venue's configured reward weightings. A live venue card is kept with at least three active reward-pool items, but the reward you receive is fixed when it is issued.
Reward redemption
A cycle reward becomes redeemable on the next Europe/London weekday after it is issued, skipping Saturday and Sunday. To generate and use the reward QR, you must provide your full name and date of birth, be at least 18, and have a verified email address. The venue completes redemption by scanning the reward QR.
Referrals and additional rewards
Where available, a referral qualifies only after a genuinely new member receives a normal venue visit stamp. A qualifying referral can add one bonus stamp to the referrer's card, subject to a limit of two referral bonus stamps on one Europe/London date and fraud, availability, and card-capacity checks. Venues may also issue birthday or direct rewards with their own displayed terms and expiry.
Location checks and suspected misuse
A venue may enable a soft location check for a configured stamp. The current browser flow asks for location on the third stamp when the check is enabled. Refusing location, receiving an inaccurate result, or encountering a timeout does not by itself stop the stamp. Nabaperks and the venue may review QR misuse, duplicate claims, unusual stamp speed, out-of-range location evidence, manual adjustments, or concentrated referral activity.
Availability
Joining, stamping, issuing rewards, or redeeming may be paused when a venue, loyalty card, or QR is inactive, a reward is not yet redeemable, or the merchant's billing state is not active or trialling. When billing is no longer active or trialling, existing rewards cannot be redeemed through the current product flow.
Records and support
Stamp, reward, consent, fraud, billing, and support actions are kept as event and audit records so later corrections do not silently rewrite the original history. For loyalty, privacy, access, export, deletion, or consent support, contact info@lapeninns.com.