For customers · effective 28 September 2026
Nabaperks customer terms.
The terms for keeping venue loyalty cards, collecting stamps, and redeeming rewards through Nabaperks.
Customer terms
Nº CT-2026-09-28.1Using Nabaperks
Nabaperks provides browser-based loyalty cards for participating venues. Each venue runs its own card and controls its stamp target, rewards, exclusions, and venue-specific terms. Joining one venue does not automatically join another, and no downloaded app or physical card is required.
Joining a venue
You join a venue, or sign back in to your wallet, with a one-time code sent to your mobile number by WhatsApp or text message or, where the page offers it, by email to your email address. Entering the code shows that you control that phone number or inbox. An email address can start a new wallet only on a venue join page, after you choose to start one; signing in elsewhere by email opens only a wallet that already holds that verified address. Offers claimed from a venue’s public offer link need a confirmed phone number. You must select the required loyalty-terms control before a membership is created. The join screen provides the current venue terms, these platform terms, and the privacy notice. Nabaperks records the venue terms version and an immutable copy of the venue terms accepted for that membership.
Your wallet and contact details
Each phone number and each verified email address can belong to only one Nabaperks wallet. Once signed in, a wallet without a verified email address can add one, and a wallet without a mobile number can add one, as long as no other wallet already holds that email address or number. Once verified, an email address or phone number cannot be changed or removed by editing your profile; you can still ask for it to be deleted through a privacy request, as described under Records and support. Stamps, rewards and venue memberships stay on the wallet they were recorded on, and Nabaperks does not combine wallets. For help with a verified contact detail or with more than one wallet, contact Nabaperks support using the details under Records and support.
Marketing choices
Marketing is optional and separate from loyalty participation. Refusing or withdrawing a marketing choice does not stop you collecting stamps, checking progress, or redeeming an eligible reward. Identity codes, reward messages, and other service messages may still be sent when needed to complete a request or operate the loyalty card.
Collecting stamps
A normal visit stamp requires a valid venue QR and an active membership, loyalty card, venue, and merchant subscription. Only one normal visit stamp can be earned for the same venue location on each venue trading day, using the venue’s Europe/London daily reset. Any configured minimum spend and one-transaction-per-stamp wording describes the venue’s earning terms; Nabaperks does not check spend or transaction totals. Referral bonuses and audited support adjustments are recorded separately from normal visit stamps.
Reward selection
When the final stamp completes your first loyalty cycle, Nabaperks assigns the venue's first active configured reward, ordered by the venue's display order and then by when the reward was created. Later completed cycles use the venue's configured reward weightings. A live venue card is kept with at least three active reward-pool items, but the reward you receive and its terms are fixed when issued. The final stamp immediately opens a fresh card, so an uncollected reward does not lock earning. Existing issued rewards retain their recorded terms.
Reward redemption
Cycle rewards are collectable from the next venue trading day, including weekends when the venue trades. One standard reward can be collected per venue trading day. A configured collection window may offer a displayed bonus or upgrade; eligibility and the collection deadline are shown on the reward. Cycle rewards use the expiry configured when issued; use the displayed expiry for each reward. Provide your full name and date of birth and be at least 18. A verified email address and verified mobile phone number are required before reward collection. If you join by email, you can add and verify your phone number later in Profile and keep earning stamps meanwhile. Photo ID is required only for rewards marked as age checked. Show the reward QR for the venue team to scan.
Referrals and additional rewards
Where available, a referral qualifies only after a genuinely new member receives a normal venue visit stamp. A qualifying referral can add one bonus stamp to the referrer's card, subject to a limit of two referral bonus stamps on one Europe/London date and fraud, availability, and card-capacity checks. Venues may also issue birthday or direct rewards with their own displayed terms and expiry.
Location checks and suspected misuse
A venue may enable a soft location check for a configured stamp. The current browser flow asks for location on the third stamp when the check is enabled. Refusing location, receiving an inaccurate result, or encountering a timeout does not by itself stop the stamp. Nabaperks and the venue may review QR misuse, duplicate claims, unusual stamp speed, out-of-range location evidence, manual adjustments, or concentrated referral activity.
Availability
New joins, stamps and reward issue may pause when the venue, card, QR or subscription is inactive. Rewards issued before suspension remain collectable for a 30-day grace period from suspension, with their deadline extended to the end of that period; collection rules still apply. Check the reward for its current availability.
Records and support
Stamp, reward, consent, fraud, billing, and support actions are kept as event and audit records so later corrections do not silently rewrite the original history. For loyalty, privacy, access, export, deletion, or consent support, contact [email protected].